Last revised: November 13, 2020
Our Commitment to Online Privacy
We know these privacy policies can be tedious to get through. However, by continuing to use the services of LF13, you agree to let us use your information in the ways discussed in this Policy. For this reason, it is very important that you read this entire Policy.
Services This Policy Covers
What is Personal Information?
Personal Information is any information that may allow for an individual to be personally identified. For example, your name, email address, social security number, phone number, residential address and credit card details are all considered personal information. Other information, such as your interests, economic status, customer number, IP address, geolocation, education, and job title may also be considered personal information if that information, when combined with other information, is used to reveal your identity.
Personal Information that LF13 Collects
LF13 only collects personal information from you when you voluntarily consent for us to collect and use it. You voluntarily consent for us to collect and use your personal information by:
Directly providing the information to us: In some circumstances, you may be asked by LF13 to provide specific information so that we can help you with a particular inquiry or you may give information to us on your own accord. Such information may include personal information such as your name, email address, phone number or residential address. For example, you consent for us to use the information you have provided when you purchase merchandise from our online shop, join our fan club on Patreon, reach out to us by email or our social media accounts, when you use any “contact us” form on our platforms, when you sign up for a newsletter campaign, when you interact with our support or customer service teams, or when you comment on our social media posts. You should also be aware that the comments you make on our social media accounts may also be accessible to the public.
What About my Credit Card Information?
For your convenience, we allow for customers of LF13 to purchase merchandise and tip using their credit card. We only use PCI compliant third-party vendors to process online payments; this means we NEVER see your credit card information. When making a purchase through a third-party platform such as Patreon or Facebook we cannot control how your credit card is processing and you are such to the third-parties terms of service.
What About My Passwords?
While carrying out our services, there may be times where a password is required to access certain accounts such as our Patreon Fan Club. These passwords are completely administered by the third-party platform and we do not have access to your passwords.
Cookies are small files that we transfer to your computer’s hard drive through your browser.
Types of cookies we use: We use both session cookies, that are erased once you exit your browser, and persistent cookies, that stay on your device for a set period of time or until you manually delete them.
Can I block cookies? Most browsers have an option to stop your computer from accepting cookies altogether or to stop certain types of cookies. If you do decide to block cookies, our online services (particularly our website) may operate a little strangely, since we rely on some cookies for functionality of our online services. If it is the targeted advertising that you are mainly concerned about, you can choose to specifically opt out of targeted advertising by going the following links:
Digital Advertising Alliance - http://optout.aboutads.info/
You can learn more about cookies at www.allaboutcookies.org.
Reasons LF13 Collects Personal Information
We NEVER collect your information for the purpose of selling, renting, trading or otherwise abusing it. We only use your information for the following reasons:
To personalize our online features and content;
To fulfill an order that you have placed with us;
To help you efficiently access your information;
To improve, monitor and test our services and new products or features;
To prevent, investigate and address the misuse of our services;
To learn about the types of people that are using our services and how we can better market to those people;
To allow you to participate in social sharing including on social media;
To respond to your inquiries and fulfill your requests;
To comply with law enforcement; and
To communicate with you about our services and upcoming projects.
Sharing of Personal Information with Third Parties
We only share your information with third parties in the following ways:
Agents: Sometimes we hire other trusted companies and/or individuals to help us out with tasks. These agents may need your personal information to fulfill the work we have asked them to perform, but they do not have the right to use your personal information beyond what is necessary to complete the requested task.
New Owners: In the event that LF13 is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We will give you notice before there is a substantial change in our ownership and before any transfer of your personal information occurs.
Third-Party Software and Apps: We use a number of third-party software and apps to make our jobs a little easier. Some personal information may be stored, processed, or shared with these apps.
Law Enforcement: We may sometimes be required to share your personal information with law enforcement. We will only share your information when we believe, in good faith, that sharing your information is necessary to protect LF13 or users of our services. Examples include, where a legal warrant or subpoena has been issued to us, where we must report information due to a belief that fraud or misuse of our services has occurred, or where our property or safety, or a user’s property or safety, is at risk. In cases of fraud, we may also be required to share your information with investigatory authorities and banks.
Emails you can opt out of: At LF13, we love to keep you updated on exciting developments, projects and upcoming tours. If you are receiving these types of emails, it means that you have opted in to receive these emails. Of course, you are always free to opt out of these emails by requesting for us to remove you from our e-mail list.
Emails you will not be able to opt out of: There are some important emails from LF13 that you will not be able to opt out of. For example, we may notify you that updates have been made to this Policy or in the unlikely event that our security safeguards have been breached.
Personal Information Retention and Your Rights
LF13 only keeps your information for as long as necessary to provide our services. Depending on your residency, under the law, you may also have the right to request at any time for us to:
Give you access to any personal information that we have processed;
Correct any personal information that may have been incorrectly processed;
Delete your personal information from our storage systems;
Transfer your personal information to another service, when technically feasible; and
Stop using your personal information in specific ways, by withdrawing the consent you have given us.
Regardless of whether we are obligated under the law or not, if you would like for us to do any of the above, you can contact us using the information provided at the end of this Policy. We will make best efforts try to fulfill your requests. However, sometimes we may be required to retain your information in order to comply with our administrative, legal and/or regulatory obligations. For example, we may be required to keep a history of transactions to report our taxes or may need to retain some information for law enforcement purposes such as fraud monitoring, detection, and prevention.
Where Your Information is Processed and Stored
LF13 is a business that is formed and operated in the United States. However, in addition to storing information directly onto our hard drives, we also use some third-party cloud storage systems and apps to ensure that your information isn’t lost. These third parties may store and transfer your information outside of the United States.
Liability for Third-Party Software & Apps
We always use our best efforts to pick reputable third-party software, platforms and apps. However, we are not liable for any breach of privacy or data security that occurs due to the fault of these third parties.
Keeping Your Information Safe
We are committed to protecting your personal information and have physical, electronic and managerial systems and procedures in place to help safeguard your information. Unfortunately, no system can guarantee complete security. Third-party viruses or security failures may result in your personal information being compromised. You can help prevent unauthorized access to your information by using antivirus software, creating strong passwords and limiting access to your personal computer. In the unlikely event that your personal information is compromised due to a security breach on our end, we will notify in accordance with the law as soon as reasonably possible.
Protection of Children
Our online services are not directed, or intended, for children under the age of 13 years. We do not knowingly collect personal information from anyone under this age limit and delete this information as soon as we become aware of it. If you live outside of the United States, your country may apply stricter age limits. In some cases, even if you are older than 13, you may not be legally allowed to access our online services. Additionally, in order to purchase any of our products you must be over the age of 18.
Changes Made to This Policy
We may modify this Policy from time to time. The date at the top of this Policy lets you know when this Policy was last revised. If we make a change to this Policy that we believe materially affects the way we use your information, we notify you of the change via email. It is important to check back here occasionally to make sure you have read the latest policy. By continuing to access or use our services after the policy changes, you allow us to use your information in the way we describe in our updated policy.
We will always try to resolve your concerns about our privacy practices promptly and hope that together we can find a solution without involving costly legal channels. However, if we cannot come to an agreement, by using our online services, you agree to binding arbitration, rather than formal court proceedings, to have the matter resolved. You can read more about this process in our ToU. THE DISPUTE RESOLUTION TERMS IN OUR TOU MATERIALLY AFFECT YOUR ABILITY TO BRING A LAWSUIT AGAINST US, PLEASE READ THESE TERMS CAREFULLY.
Additional ToU Terms
This Policy and our ToU represents the entire and exclusive agreement between LF13 and our users. All previous written and oral agreements and communications related to the subject matter of this Policy and our ToU are superseded
In this Policy, we have tried our best to lay all our privacy practices out on the table for you. However, if you ever have any questions, concerns, requests, or comments about how we use your information, you can contact us by email at: